Terms of Service

Version 2026-08-20 · Last updated 20 August 2026

These terms govern your use of the GrowOpsHQ website, the Review Presence Scorecard, and the ReviewMax beta programme (together, the “Service”). By using the Service you agree to them. If you do not agree, please do not use the Service.

1. Who may use the Service

The Service is intended for businesses and the people acting on their behalf. By using it you confirm you are at least 16 years old and are authorised to act for the business you represent. The Service is not directed at consumers acting outside a trade or profession.

2. The Review Presence Scorecard

The Scorecard is a self-assessment tool. It scores the answers you provide and returns general commentary based on them. It is not an audit, an inspection of your Google Business Profile, or professional marketing, legal or financial advice. We do not verify your answers, and the output is only as accurate as the information you enter.

Nothing in the Scorecard or on this website is a guarantee of any ranking, review volume, rating, enquiry count, or revenue outcome. Search ranking is determined by Google, not by us, and depends on many factors outside our control.

3. Illustrative figures on this website

Figures presented in the “Scenarios” section of our website are illustrative models, not client results. They describe the pattern the product is designed to produce. They are not measured outcomes from named customers, and no business depicted is or was a client. Where we later publish actual results, they will be attributed and identified as such.

4. Beta programme and the 100 free review requests

ReviewMax is in beta. This means:

• Features may change, break, or be withdrawn without notice.
• We offer no uptime or availability commitment during beta.
• The offer of 100 free review requests covers up to 100 requests sent to customers you supply, at no cost, once per business. It does not include the cost of any onward paid plan.
• We may end or amend the beta programme at any time. If we do, we will give existing participants reasonable notice and the ability to export their data.

5. Your obligations when using ReviewMax

These are conditions of use, not suggestions. Breaching them entitles us to suspend or terminate your access immediately.

• You must have a lawful basis to contact the customers you upload. You are the controller of that customer data; we process it on your instructions. You are responsible for compliance with applicable marketing and privacy law in your market.
• No review gating. The Service sends the review request to every customer you upload. You must not attempt to use it, or any workaround, to screen customers so that only satisfied ones are invited to leave a public review. This breaches Google Business Profile policy and consumer protection law in most markets.
• No incentivised, fake or solicited-from-non-customers reviews. You must not offer payment, discounts or other inducements in exchange for reviews, write reviews of your own business, or request reviews from people who did not receive your service.
• No uploading of contacts obtained unlawfully, including purchased lists and scraped consumer data.
• Accurate information. You must not misrepresent your business identity.

We reserve the right to refuse or terminate service to any business we reasonably believe is using it to manipulate public reviews. We may report serious misuse to the relevant platform.

6. Intellectual property

The Service, including its software, design, text and branding, belongs to GrowOpsHQ. You receive a limited, non-exclusive, non-transferable, revocable licence to use it for your own business purposes. You retain all rights in the customer data and content you provide, and you grant us only the licence needed to operate the Service for you.

7. Availability

We aim to keep the Service running but do not warrant uninterrupted or error-free operation, particularly during beta. We may suspend access for maintenance, security or legal reasons.

8. Third-party platforms

The Service interacts with third-party platforms, including Google. We are not affiliated with, endorsed by, or sponsored by Google. Your use of those platforms is governed by their own terms, and their decisions — including any action taken against your listing — are outside our control.

9. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, GrowOpsHQ is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred euro (€100).

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. If you deal with us as a consumer, your statutory rights are unaffected.

11. Indemnity

You agree to indemnify GrowOpsHQ against claims, losses and reasonable legal costs arising from your breach of section 5, or from your use of customer data without a lawful basis.

12. Termination

You may stop using the Service at any time and ask us to delete your data as described in the Privacy Policy. We may suspend or terminate access if you breach these terms, if required by law, or if we discontinue the Service. Sections 6, 9, 10, 11 and 13 survive termination.

13. Governing law

These terms are governed by the applicable laws of our operating jurisdiction, subject to any mandatory protections available to you in your country of residence, which nothing here removes.

14. Changes to these terms

We may update these terms. Material changes will be reflected in the version number and date above, and where the change materially reduces your rights we will give notice before it takes effect. Continued use after that point constitutes acceptance.

15. Contact

Questions about these terms: legal@growopshq.com
General enquiries: hello@growopshq.com